Refund Policy | A Room Down Stairs

Shipping Policy

We use An Post for all our deliveries. We understand that you are excited to receive your new piece of art, so we aim to dispatch all orders within 48 hours of payment confirmation. Once dispatched, you will receive a confirmation email with a tracking number for your item.

If you would prefer to collect your purchase directly from us to save on shipping costs you are welcome to do so. Collection can be arranged after purchase via email.

Returns Policy

We understand that buying art online can be difficult and that a picture has to look right in your home to be truly appreciated. While we hope you love your purchase, we do offer refunds on a case-by-case basis.

Our Policy Terms:

Notification: You must notify us of your intent to return an item no later than 14 days after the date of purchase.

Vintage Condition: Please be aware that the vast majority of our inventory consists of vintage works of art that have passed through many hands. We do our best to accurately describe and photograph any significant flaws, wear, or damage. By purchasing, you acknowledge the vintage nature of these items.

Return Shipping: The buyer is responsible for all return shipping costs and ensuring that the work arrives back to us safely.

Condition of Returns: We will not accept goods that have been damaged in transit back to us or altered in any way. If the item is not returned in its original condition, the buyer is responsible for any loss in value, and a refund may be denied.

At A Room Downstairs, we are committed to maintaining the trust and confidence of our customers. In this Privacy Policy, we provide detailed information on when and why we collect your personal information and how we use it.

When you purchase a piece of art or contact us, we collect personal information required to fulfill your order. This includes:

Your name
Email address
Postal address (for shipping/collection)
Phone number (for delivery updates)

We use your data strictly to:

Process and fulfill your order.
Communicate with you regarding the status of your purchase or collection arrangements.

We do not sell, rent, or trade email lists with other companies for marketing purposes. We only share data with trusted third parties necessary to run our business:

Delivery: We share your name and address with An Post to deliver your artwork.
Payments: Your payment details are processed securely by Wix. We do not store your credit card details.

Under GDPR, you are entitled to view, amend, or delete the personal information that we hold. Email your request to us at the address below.

For any privacy questions, please email us at info@aroomdownstairs.com.

We use An Post for all our deliveries. We understand that you are excited to receive your new piece of art, so we aim to dispatch all orders within 48 hours of payment confirmation. Once dispatched, you will receive a confirmation email with a tracking number for your item.

At A Room Downstairs, we are committed to maintaining the trust and confidence of our customers. In this Privacy Policy, we provide detailed information on when and why we collect your personal information and how we use it.

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